John Keats Horberg
15 S. First Street A-413
Minneapolis, MN 55401

Objective:

To provide top-quality documentation, training, and other technical communication resources, enhancing the value and usability of client products and services. Always interested in travel or relocation.

• Specializing in online and paper documentation: operator's instructions, descriptions of technical processes, assembly + disassembly instructions, maintenance schedules, specifications, and troubleshooting procedures.
  
  
• Extensive background in software design and usability, medical equipment, computer-controlled hardware, printing systems, EDI (electronic data interchange) hydraulics and electronic control systems.
  
  
• Provide user-centered documentation for computer software and hardware, consumer electronics, electrical and mechanical products.
  
  
• Work with software engineers to create GUI designs, compose on-screen instructions, online help systems, and other documentation for end users.
  
  
• Use digital cameras and related software to create illustrations. Skilled at incorporating graphics and text to present information clearly.
  
  
• Received STC writing awards for documentation designed and produced for two clients.

Independent writing consultant (1989 - present). See below for details.

Permanent full-time positions: From 1982 to 1989, worked as a permanent employee for the following companies:

• Yukon Energy Corporation (1982 to 1983).
  
  
• LORAM Maintenance of Way, Incorporated (1983 to 1985).
  
  
• MTS Systems Corporation (1985).
  
  
• Caterpillar Paving Products (1986 to 1989).

Rensselaer Polytechnic Institute and University of Minnesota (1992 - 1997):

• Taught four different composition and technical/professional writing courses. Developed syllabus and class materials for each course.
  
  
• Created and taught two-day professional writing seminar for MBAs.
  
  
• Assisted in developing and teaching two distance-learning graduate courses in human-computer interaction (electronic coaching and help systems).Supervised teaching assistants as Director of Writing Intensive program.
  
  
• Trained students in use of networked computer classroom.

Masters and Bachelor of Science degrees in Rhetoric and Technical Communication:

• Completed Ph.D. coursework in Communication and Rhetoric, Rensselaer Polytechnic Institute, Troy, NY, 1997.
  
  
• M.S., Technical Communication, University of Minnesota, Twin Cities, 1993.
  
  
• B.S., Technical Communication, University of Minnesota, Twin Cities, 1981.

Desktop Publishing: FrameMaker, Word, PageMaker, WordPerfect.

Graphics: PaintShop Pro, Visio, Illustrator, PhotoShop, PowerPoint.

Online Help Authoring: Robohelp, zApp.Web Publishing: HTML, DreamWeaver, Acrobat, FrontPage, HotDog.

File Security: SourceSafe and other commercial applications.

Recent Contract
Positions:

September 2003 - Present. Data Recognition Corp. Maple Grove, MN

• xxx.
  
  
• xxx.

November 2002 - March 2003. PPT VISION, Inc. Eden Prairie, MN

• Designed, researched, and wrote user manual for 3D Machine Vision system. Created online help prototypes. This documentation is used by management as sales aid in presentations to prospective customers, and covers all aspects of installing, operating, and maintaining the system.
  
  
• Initial contract was from May - November 2000. Returned after my work at Intel and again after my Nautilus contract to update the manual and produce additional documentation as PPT continues to upgrade the software and hardware components of their product.

August 2002 - October 2002. The Nautilus Group. Vancouver, WA

Documented internal business processes and created training materials for employees to learn new accounting software package. The technical writing team's high-level documentation links together cross-manual procedures so Nautilus procedures can be performed more easily.

January 2002 - August 2002. Eckerdt Berry Farm (Cortez, CO).

Eight month sabbatical. Tended 14 acre pick-your-own berry farm with two partners. Created the farm's web site and advertising brochure. Worked the fields, created local sales opportunities, and attended local farmers markets.

November 2000 - September 2001. Intel Corporation. Portland, OR

• Designed a series of electronic user manuals for Intel PC Cameras. Initiated HTML format as part of ongoing effort to replace paper documentation with online manuals.
  
  
• Created online help for Intel's VideoPhone software application.
  
  
• Updated online help for Intel's PC Cameras and Smart Toy Labs products.
  

April 1999 - April 2000. ADC Telecommunications. Minnetonka, MN

Provided complete documentation set for Craftworx – a software application used to provision subscriber-based cable TV and telephone services over a hybrid fiber-coaxial communications network. This documentation suite included a comprehensive User's Manual, Quick Start Guide, and online help system provided with the software.

August 1998 - April 1999. H.B. Fuller Company. St. Paul, MN·

Designed and wrote internal documentation as part of company-wide "Year 2000 Initiative." Our team's documentation provides the process for Fuller chemists and business entities world-wide to capture and share information about chemical materials.

January 1998 - August 1998. Varitronics Systems, Inc. Mpls, MN

Created complete documentation package for software-driven label making equipment. Collaborated with permanent writing staff to create on-line documentation and "Proposal for Documentation" for future projects.

October 1997 - January 1998. St. Paul Software. St Paul, MN

Wrote end-user documentation (user's manual, technical specification manual, and white paper) for spEDI*Interface - an electronic data interchange software package designed to provide electronic commerce solutions to manufacturers.

September 1997 - October 1997. Medical Graphics Corporation. St. Paul, MN

Wrote and edited user manuals for pulmonary/respiratory testing and diagnostic systems. The documentation tells medical technicians how to use all aspects of the product: installing and operating the software as well as the physical procedures of using the equipment to run medical test procedures on patients.